The qualitative study was conducted to determine perceived barriers to accessing mental health services among people from BME backgrounds to inform the development of effective and culturally acceptable services to improve equity in health care.
Professor Memon said two broad themes were identified as contributing to reduced access to mental health services.
First, personal and environmental factors included a negative perception of and social stigma against mental health, an inability to recognise and accept mental health problems, the positive impact of social networks, a reluctance to discuss psychological distress and seek help among men, and cultural identity, along with financial factors.
Second, factors affecting the relationship between service user and health-care provider included the impact of long waiting times for initial assessment, language barriers, poor communication between service users and providers, inadequate recognition or response to mental health needs, imbalance of power and authority between service users and providers, cultural naivety, insensitivity and discrimination towards the needs of BME service users, and lack of awareness of different services among service users and providers.
He said: “Our study not only identified key barriers that are relevant to the BME population, but also barriers likely to be shared with the white majority population as well as other minority or marginalised groups. Perceptions regarding stigma, recognition and acceptability, gender and inability of health systems and providers to respond to needs are relevant to most cultures.
“We need to engage people from BME backgrounds in the development and delivery of culturally appropriate mental health services, in order to facilitate better understanding of mental health conditions and improve access. Alongside this, healthcare providers need training and support in developing effective communication strategies to deliver individually tailored and culturally sensitive care. In order to improve mental health literacy, raise awareness of mental health conditions and combat stigma among BME communities, we need to improve information about services and access pathways for these groups.”